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Frequently Asked Questions

Find answers to common questions about VapuAI

Getting Started

Simply click the "Sign in with Google" button in the header. We use Google authentication for a secure and seamless sign-in experience. Once signed in, you'll receive 3 free credits to try out our AI transformation service.
Every new user receives 3 free credits upon signing up. Each credit allows you to transform one image. After using your free credits, you can subscribe to one of our plans to get 100 credits per month.
After signing in, click "Upload photo" to select an image from your device, enter a description of how you want to transform the image (e.g., "change jacket to red leather"), and click "Transform Image". You can also browse our Ideas Gallery for inspiration. The AI will process your request and show you the result in seconds.

Image Requirements

We accept JPEG (.jpg, .jpeg), PNG (.png), WebP (.webp), and GIF (.gif) formats. The maximum file size is 10MB. All transformed images are returned in PNG format for best quality.
For optimal results, use clear, well-lit images with the subject in focus. Higher resolution images (at least 1024x1024 pixels) work best. Avoid blurry, extremely dark, or heavily compressed images.

Credits & Pricing

Each image transformation costs 1 credit. Credits are deducted before processing begins. If a transformation fails due to a technical error, your credit is automatically refunded to your account.
We offer two subscription plans: Monthly at ₹666/month with 100 credits, and Yearly at ₹7,999/year (₹666/month) with 100 credits per month, saving you ₹1,001 annually. Both plans include unlimited style options, fast processing, and 24/7 support.
Yes, credits are allocated monthly with your subscription and reset each month. Unused credits from the previous month do not roll over. Make sure to use your credits within the month to get the most value from your subscription.

Transformations

We use Google's advanced Gemini 2.5 Flash Image AI model to transform your images. Simply upload a photo and describe your desired changes, or browse our templates gallery for inspiration. The AI analyzes your image and prompt, then generates a new version with your requested modifications while maintaining photo quality and realism.
Most transformations complete within 10-60 seconds, depending on image complexity and server load. The maximum processing time is 90 seconds. You'll see a loading indicator while your image is being transformed.
Be specific and descriptive. Instead of "change jacket", try "change jacket to red leather bomber jacket". Mention colors, materials, styles, and specific details you want. For example, you can try prompts like "professional headshots" to transform your casual photos into corporate-ready images. Clear, detailed prompts help the AI understand your vision and produce better results.

Subscriptions

Both plans give you 100 credits per month. The monthly plan bills ₹666 each month, while the yearly plan bills ₹7,999 upfront (equivalent to ₹666/month) and saves you ₹1,001 per year. The yearly plan is recommended for regular users who want to save money.
You can cancel your subscription anytime by emailing us at [email protected] with your account details. After cancellation, you'll retain access to your remaining credits until the end of your current billing period. Refunds are subject to our refund policy.

Payment & Refunds

We use Razorpay, a secure payment gateway that accepts credit/debit cards, UPI, and net banking. All payments are encrypted and PCI-DSS compliant. We never store your card details on our servers.
Refunds are available within 7 days of purchase under specific conditions: multiple charges for the same transaction, or technical errors preventing service delivery. Refunds are not provided after successful transformations. Please contact [email protected] for refund requests. Processing takes 7-10 business days.

Troubleshooting

Common reasons include: file size exceeding 10MB, unsupported file format (we only accept JPG, PNG, WebP, and GIF), or network connectivity issues. Try compressing your image or converting it to a supported format.
Transformations can fail due to: inappropriate content blocked by our safety filters, overly complex or unclear prompts, temporary server issues, or network timeouts (after 90 seconds). Your credit is automatically refunded if the failure was due to a technical error.
Credits are typically added immediately after successful payment. If you don't see them within 5 minutes, try refreshing the page or signing out and back in. If the issue persists, contact us at [email protected] with your transaction ID.

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